General

In the UK, customers have various rights in respect of faulty goods. The Sale & Supply of Goods to Consumers Regulations 2002 were introduced in the UK on 31 March...

The regime governing charities has been progressively tightened up over the years, making the sort of scandals that were once not uncommon much more of a rarity. This means that...

Since 1 October 2015, under changes introduced by the Consumer Rights Act  2015, it has been compulsory for most businesses to offer Alternative Dispute Resolution (ADR) to their customers...

When accidents cause damage or injury and the responsible driver is uninsured, a claim can be made to the Motor Insurers’ Bureau (MIB), an organisation financed by motor insurers...

With the practice of fraud by impersonation becoming ever more frequent, clients are advised to take precautions to prevent being taken for a ride by thieves. Sorting out the problems...

We often hear of problems associated with package tour holidays and customers’ attempts to gain compensation. It is important, therefore, to know what is and what is not a package...

UK consumer protection legislation is robust, giving them substantial rights and imposing significant obligations on traders. Indeed, in some cases the actions of a vendor may be sufficient to constitute...

The Housing Act 2004 contains a variety of measures designed to protect householders from the ‘neighbour from hell’, through measures targeting private landlords who turn a blind eye to disruptive...

There are countless stories of buried treasure, for example, the recent a huge find of Roman artefacts  unearthed in London, but the public at large know little of the law relating to...

When you order something and pay using a credit card, you are protected against loss…or are you? Although many people think that the protection that applies is absolute, it is not....